Return / Refund policy template
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any item ordered free of charge, within 7 days of delivery. The 7-day window starts on the day you effectively receive the item at your delivery location.
If you pass that date we offer an extra 7 days to return the item in exchange for a coupon valid 1 month.
To notify us of your return, please contact our customer support team through email.
Once we are informed of your intent to return your order, you will have 5 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However we would love to get more feedback on the reason of your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Do I need to cover the return shipping cost?
We cover easy and free returns for all domestic orders over $100. For all orders below that price, you will have to cover the price of the return.
What type of refund can I expect?
If you return your order within the 7-day window aforementioned, we will refund you by bank transfer.
If you return your order after that period but before 14 days of delivery, the amount will be refunded in the form of a store credit to be used on our store within 1 month.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven't received the item within that time window, or we don't receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedite or express shipping.
We may not refund the shipping cost for orders that are partially returned.
For any question regarding our return policy, please reach out to our customer service team through email.